Official Fujifilm retailer · 2-year warranty · European delivery · Ask Karim
Delivery & returns
Your Fujifilm equipment, delivered within the European Union, excluding overseas territories. Have a question about delivery times, your parcel or a return? Karim is here to help.
Where do we deliver?
La Boutique du Fujiste delivers exclusively to countries in the European Union, excluding overseas territories.
Preparation and transit: two separate timescales
Most items are ordered directly from Fujifilm. The time before dispatch therefore depends on the availability of the equipment at Fujifilm. Transit time begins when your parcel is dispatched.
Have an important date for a trip, a shoot or a work project? Contact Karim before ordering to check the expected delivery time.
Delivery methods and charges
Express home delivery — DHL
€15 for orders below €299; free for orders of €299 or more. Estimated transit time: 1–3 working days after dispatch.
Collection point delivery — Mondial Relay
€5 for orders below €100; free for orders of €100 or more. Estimated transit time: 3–5 working days after dispatch.
How do you choose your collection point? When your parcel is dispatched, the carrier will email you to choose a collection point. It is therefore normal that you cannot select one when placing your order.
The options and charges available for your address are shown before you confirm your order. Transit times do not include the time needed to source and prepare your equipment.
Track your parcel
You will receive a tracking link after dispatch. If you experience a delivery problem, email contact@laboutiquedufujiste.eu and include your order number.
Changed your mind after delivery?
For a distance purchase of equipment for private use, you have 14 calendar days, starting on the day after you receive the goods, to notify us of your decision to withdraw. An email clearly stating your decision is sufficient. You must then return the goods within 14 days of that notification.
You are responsible for the direct cost of returning the goods. Your refund includes the original standard delivery charge; any extra cost for a more expensive delivery method you selected is not refundable. The refund is due within 14 days of your notification, but may be withheld until we receive the goods or evidence that you have sent them back, whichever occurs first.
Contact Karim to arrange the return. This practical step is not a condition of your right of withdrawal.
A problem covered by the guarantee?
The statutory guarantee for new goods purchased for private use covers a lack of conformity that becomes apparent within two years of delivery. Remedies covered by this guarantee are provided free of charge. Contact Karim before returning your equipment so that the necessary arrangements can be made.